Find answers about our gym in Cuffley, Reformer Pilates, fitness classes, memberships and booking. For help getting started, call 01707 959 555 or email hello@ignite.fitness.

 

FACILITIES

 

Do you have lockers?

We have plenty of padlock lockers in the changing rooms. If you don’t have a padlock, you can obtain one at the desk.

 

Do you provide towels?

You can grab one of our large luxury shower towels and/or smaller gym dab towels on arrival from the front desk.

 

Are there showers?

Yes, we have four showers in the women’s change facilities and four in the men’s. We also have a fully equipped disabled washroom with private shower facilities and lockers.

 

Is there food available?

There’s a wide range of nutritious and healthy prepared meals, snacks, treats and drinks for sale in our café. You can bring in your own appropriate fitness foods too, but please eat away from equipment and keep things tidy by clearing up any crumbs. Any inappropriate foods will be respectfully removed if they are consumed on site.

 

Is there water available on the gym floor?

We have drinking water fountains and bottle fillers in several locations around the gym.

 

Can I bring a phone into the gym with me?

You can bring phones into the gym. They can be used to connect to the MyWellness app, to maximise the benefit of our TechnoGym facilities.

 

SESSIONS

 

How do I book, and how far in advance can I book?

Members can book sessions up to two weeks in advance. It’s easiest to do through your profile page on the website or app. If you have any problems, call the front desk and we can help you through the process.

 

Can I change or cancel a booking once it’s made?

Manage your class bookings through ClubRight or the Ignite app. Check the cancellation terms shown for your session before booking, as deadlines and any credit or fee consequences can vary. If you need help, contact reception. Please cancel as early as possible so another member can use the space.

 

Can I join a waiting list?

If a session is booked, we’ll place you on a waiting list and you’ll be notified if a space becomes available. You can then choose whether to accept it or not.

 

Do I need to get here early for a session and what happens if I’m late?

It helps everyone to start sessions on time, so please arrive promptly for the start times. To avoid disruption, late arrivals may be refused entry to the class, depending on the decision of the group trainer.

 

Do I need to bring my own specialised kit?

Wear clothes you can move comfortably in and bring water. Reformer socks are required for Reformer Pilates; you can bring your own or purchase a pair at Ignite. Check the session details for any other requirements and tell your instructor if it is your first class.

 

MEMBERSHIPS

 

How do I get to know the gym?

Book a free guided tour of Ignite in Cuffley. Day passes and a 10-day pass are available; visit our Memberships page for current prices, what is included and the terms of each option.

 

How old do I have to be?

People of any age are welcome, but if you are under 18 we request to have parental consent.

 

What if I’m not already in shape?

Don’t worry. That’s what we’re here for! Everybody’s welcome and we have a great team to help you establish and reach your goals.

 

What are the payment and membership options?

We offer annual and rolling monthly memberships, day passes and a 10-day pass. Compare current options on our Memberships page, then use Join Now to see available plans, payment methods and the terms before you buy. Reception can help you choose.

 

What are the member benefits?

Benefits vary by plan. Visit our Memberships page to compare class access, Reformer Pilates options, guest passes and other benefits. A PT consultation is included with selected plans. Towel service is available; check our Parking page for the parking options and conditions.

 

Can I cancel or freeze my membership?

Cancellation and freezing depend on your membership plan. Annual plans have a minimum commitment; rolling monthly plans have a notice period. Please read our T&Cs and the terms agreed when you joined. Email hello@ignite.fitness to request a cancellation or freeze and confirm the applicable dates and fees.

 

How can I refer a friend?

We love word of mouth, and we’ve made it easy to refer Ignite to friends via the app. If you need any help, just ask the front desk.

 

Will I be charged if the club is closed?

In extreme circumstances when Ignite has to close, all memberships will be frozen and direct debits will not be taken.

 

APP/WEBSITE

 

I’m having trouble signing into the app / website, what do I do?

Give us a call or pop in and we’ll help you with any technical problems.

 

Do I have to use the App?

No, we have a great website that offers many of the functions that are available on the App. Or you can simply pop in and speak to a member of the team.

 

– What happens if I forget my username or password?

Don’t worry. It’s easy to re-set. The App provides a password reset that is sent to your email to confirm, with on screen instructions that are easy to follow.

 

How can I update my profile?

This is easy to do either through the app or the website.

 

How do I receive notifications?

Notifications will be sent to your phone through the app and/or an email will be sent.

 

FEEDBACK

 

How can I suggest improvements?

Please feel free to speak with a member of the team, email, or fill in a feedback form anonymously.

 

What do I do if I have an issue with another gym member?

Please speak with a member of the team as soon as possible. We have a strict community conduct guide so that everyone can have a great workout.