T&Cs
IGNITE FITNESS MEMBERSHIP TERMS AND CONDITIONS
Updated: 14 October 2026
1. These terms and your membership agreement
1.1 These terms govern membership and use of Ignite Fitness (the Club). Please read them before applying. Your membership agreement consists of these terms, the membership details and prices accepted when you join, and our Code of Conduct at www.ignite.fitness/codeofconduct.
1.2 Your membership details identify your plan, benefits, start date, payment option, fees and any minimum term or promotional conditions. We will confirm acceptance by email. Your membership begins on the start date in that confirmation. We may decline an application before acceptance.
1.3 We offer annual memberships paid upfront, annual memberships paid monthly over a twelve-month minimum term, rolling monthly memberships and one-off day passes. The option shown in your accepted application determines which provisions apply.
1.4 Discounted memberships may require evidence of eligibility. Any eligibility requirements, duration of a discount and subsequent price must be explained before you agree. We will not retrospectively withdraw an agreed discount unless you have supplied materially incorrect eligibility information.
1.5 These revised terms apply to new agreements accepting this version. Publishing a revised version does not by itself change an existing member's agreed contract. Any changes to an existing agreement must follow that agreement and applicable law.
2. About us and contact details
2.1 We are Ignite Fitness Group Limited, registered in England and Wales, company number 12578325. Our registered office is C/o Michael Filiou Ltd, Salisbury House, 81 High Street, Potters Bar, Hertfordshire, EN6 5AS.
2.2 Contact us at hello@ignite.fitness, on 01707 959 555, or at Ignite Fitness Group, Cedar House, Sopers Road, Cuffley, Hertfordshire, EN6 4RY. Cancellation and freeze requests should be emailed to hello@ignite.fitness.
2.3 We may contact you using the email address, postal address or telephone number recorded on your account. Please keep these details current. In these terms, writing includes email.
3. Annual membership paid upfront
3.1 This membership is for a fixed twelve-month term, paid in full at the start. It expires at the end of that term unless you expressly agree a renewal or a different membership. It does not automatically renew for another annual term.
3.2 The agreed subscription price is fixed for the purchased term. A later change to our advertised prices does not alter that price. Any renewal is offered at the price and terms disclosed before you agree to renew.
3.3 The upfront annual payment excludes the finance charge described in clause 5. Subject to clauses 7 and 8 and your statutory rights, it is not refundable simply because you stop attending or change your mind after the cooling-off period.
4. Annual membership paid monthly and rolling membership
4.1 Annual membership paid monthly carries a minimum commitment of twelve months from your start date. The annual subscription and any separately agreed finance charge are paid through twelve monthly instalments under the payment schedule in your membership agreement. Paying monthly does not make the initial commitment cancellable each month.
4.2 Unless a cancellation takes effect at the end of the minimum term, your membership then continues on a rolling monthly basis. It does not automatically renew into another twelve-month minimum term. Any new fixed term requires your express agreement.
4.3 After the minimum term, you may cancel on 30 days' written notice. You may give notice during the minimum term to end on its final day, provided we receive it at least 30 days beforehand. Otherwise, cancellation takes effect on the later of the minimum-term end date and 30 days after we receive your notice, subject to your rights under clauses 7 and 8.
4.4 A membership sold as rolling monthly from the outset has no annual minimum term and may be cancelled on 30 days' written notice from receipt.
4.5 You pay for membership up to the effective cancellation date and may use the Club until that date, unless access has been lawfully suspended. If a monthly collection covers a period after that date, we will adjust the final payment or refund the excess proportionately.
4.6 An agreed freeze may extend the membership minimum term as explained in clause 11. We will confirm the revised end date and any payment arrangements in writing.
5. Annual payment options and finance charge
5.1 For an eligible annual membership, you may choose to pay the annual subscription in full at the start or to defer payment through twelve monthly instalments. The two options provide the same membership benefits for the corresponding initial annual term.
5.2 Where the deferred payment option carries an additional charge, that charge is a separate finance charge for the credit provided by allowing payment of the annual subscription to be deferred. The total payable by instalments comprises the annual subscription plus that finance charge. The difference between the total of the twelve instalments and the corresponding upfront annual subscription is the finance charge, excluding any separately identified joining fee or additional service.
5.3 Paying the corresponding annual subscription upfront avoids the finance charge and therefore costs less overall. Before you agree to deferred payment, your membership agreement must identify the applicable upfront annual subscription, the instalment amount and schedule, the total payable by instalments, the separate finance charge and the saving available by paying upfront.
5.4 Prices, finance charges and savings may vary between plans, joining dates and promotions. The amounts applicable to you are those disclosed and accepted when you enter your agreement. Later tariff changes do not recalculate your agreed initial annual subscription or finance charge.
5.5 The finance charge relates only to the agreed initial annual deferred payment arrangement. Once membership becomes rolling monthly, subsequent payments are charges for ongoing monthly membership and do not include an annual deferred payment finance charge. The rolling monthly price will be disclosed in your agreement and any subsequent change will follow clause 6.
5.6 Consumer prices include VAT where applicable. Any VAT treatment of the subscription and finance charge is determined by applicable law. Nothing in this clause removes any rights or disclosures required by consumer-credit legislation.
6. Prices, promotions and price changes
6.1 Your accepted application records your membership price and any joining fee. Advertised prices and promotions may change throughout the year. There is no automatic entitlement to an earlier advertised price, and expiry of a promotion does not automatically return prices to an earlier tariff. Any scheduled change within your own offer must be disclosed before you join.
6.2 We will not increase your agreed subscription price or finance charge during an agreed fixed term or annual minimum term. A different price may apply if you request and expressly agree a change of membership. Any extension caused by an agreed freeze will be explained before it is applied.
6.3 On rolling monthly membership, including membership continuing after an annual minimum term, we may make reasonable changes to the membership price to reflect changes in operating costs, taxes or the services provided. We will give at least 30 days' written notice stating the new price, the reason and the effective date. An increase announced during a fixed or minimum term will not take effect before that term ends.
6.4 If you do not wish to accept an increase, you may notify us before its effective date and end your rolling membership before the increase applies, without a cancellation penalty. We will accept a shorter notice period where necessary to allow you to leave before the increase. During a fixed or minimum term, you may give notice to end at its expiry before an increase takes effect. The existing price applies until that cancellation date.
6.5 A change to our public price list alone does not change an existing member's price. We must give the individual notice required by this clause. Changes are not applied retrospectively.
6.6 We take reasonable care with prices. If we discover a pricing error before accepting your application, we will contact you where necessary so that you can decide whether to proceed. If the correct price is lower than the stated price, we will charge the lower price.
7. Cooling-off rights and refunds
7.1 You may change your mind and cancel within 14 days after the day we email acceptance of your membership application. We provide this cooling-off period for membership applications whether made online or at the Club, without limiting any statutory cancellation rights.
7.2 If you expressly request that services begin during the cooling-off period, we may deduct a reasonable proportionate amount for services supplied up to receipt of your cancellation, where permitted by law. We will explain this before services start. Any statutory right to cancel a fully performed service ends only where the required express consent and acknowledgment have been obtained.
7.3 Refunds due following cooling-off cancellation will be made within 14 days of your cancellation notice, normally using the original payment method. Other refunds due will be made promptly. No refund provision in these terms overrides your statutory rights.
8. Early cancellation and problems with the service
8.1 Outside the cooling-off period, an annual minimum term normally remains payable until its end. You may apply for early cancellation where a medical condition or injury prevents you from reasonably using the Club, where you relocate outside the Club's catchment area so that continued attendance is not reasonably practical, or where another qualifying ground is recorded in your membership agreement. We will consider reasonable supporting evidence and individual circumstances fairly. A temporary difficulty may be suitable for a freeze instead, but does not remove a right to cancel where cancellation is appropriate. If you lose your employment during the minimum term, we will first offer a freeze for up to three months, capped at the time remaining on that minimum term when you request it. The freeze arrangements in clause 11 apply, with any hardship concession confirmed in writing. If you remain unable to resume membership, we will then consider early cancellation fairly in light of your circumstances. This does not delay or restrict any statutory right to cancel.
8.2 Email your request with the reason and relevant evidence. We will confirm the outcome, effective date and a fair calculation of any final payment or refund. Where you have a contractual or statutory right to early cancellation, we will not automatically demand all remaining instalments or retain payment for the entire unused term. Any adjustment to a finance charge will comply with applicable law.
8.3 You may end the contract if you have a legal right because of our breach, if a material pricing or service-description error is notified and you do not wish to proceed, if there is a risk of substantial delay outside our control, or if we suspend the services for technical reasons for more than two weeks. We will refund payments for services not supplied after termination; any further statutory remedy remains available.
9. Giving cancellation notice
9.1 Email hello@ignite.fitness with your name, membership details and requested cancellation date. Notice runs from receipt of a clear cancellation request, not from the date we acknowledge it. An ordinary cancellation that meets these terms does not depend on discretionary approval. We will confirm the end date and final payment in writing.
9.2 The notice requirement is 30 days, not a full calendar month and not a requirement to wait for the first of a month. It does not extend a valid cooling-off or statutory cancellation period.
9.3 Cancelling a Direct Debit or stopping attendance does not itself notify us that you wish to cancel. Keep the payment instruction active until the final correctly due payment has been settled, then cancel it with your bank. We will refund any amount collected beyond what is properly due. Your rights under the Direct Debit Guarantee are unaffected.
10. Payments and missed payments
10.1 Your agreement sets out payment amounts, dates and methods. Any joining fee and first payment may be collected by debit or credit card at purchase, or by Direct Debit approximately five working days after application. Subsequent monthly payments follow the agreed schedule. Annual upfront subscriptions are payable in full at the start.
10.2 A disclosed joining fee covers initial membership administration and an induction session, bookable online. A new joining fee may apply if you rejoin after membership has ended; it will be disclosed before you agree.
10.3 Please contact us promptly if a payment appears incorrect. We will investigate and correct any error. Payments are refundable where these terms or applicable law provide a right to a refund.
10.4 If a payment is missed, we will notify you and give you at least two working days to put it right before suspending access or considering termination. We will consider any genuine dispute or payment difficulty fairly. Suspension does not automatically cancel your agreement or accelerate all future payments.
10.5 A returned-payment administration charge of up to £10 may apply where justified by reasonable costs caused by the failed payment. If an overdue undisputed debt is referred to a collection agency after notice and a reasonable opportunity to pay, an administration charge of up to £35 may apply where justified by reasonable costs. We will not charge twice for the same cost or impose a disproportionate penalty.
11. Freezing membership
11.1 Request a freeze or unfreeze by emailing hello@ignite.fitness. The usual minimum freeze is one full calendar month, beginning on the first day of the month, and the usual maximum is three consecutive calendar months. Submit a request by the 20th of the preceding month. A later request normally takes effect from the following available month.
11.2 The usual freeze fee is £10 per month. Approved frozen months do not count towards an annual minimum or fixed term and extend it by the number of frozen months. We will confirm the fee, revised term end date and payment treatment before the freeze starts. A freeze will not automatically increase the agreed annual subscription or finance charge. Membership cannot normally be frozen during a cancellation notice period.
11.3 We may waive or adjust fees, deadlines or the usual duration for illness, injury, pregnancy or other exceptional circumstances, supported by reasonable evidence. Where appropriate, a freeze may be backdated if there has been no usage. Payments affected by an agreed backdated freeze will normally be credited to future fees, without limiting any right to a refund or cancellation.
11.4 Club access is unavailable during a freeze, including access by day pass. If you request an early unfreeze, we will explain any proportionate subscription due for the remainder of that month and the treatment of the freeze fee before you agree.
11.5 Unless another arrangement has been agreed, membership and usual payments resume after the approved freeze period, normally no later than three months. We will confirm the resumption date.
12. Club services and conduct
12.1 Your membership provides the benefits stated in your agreement, subject to opening hours, booking requirements and reasonable availability. Website photographs are illustrative; please visit if you wish to inspect facilities before joining.
12.2 Please follow the Code of Conduct. We may make reasonable operational or safety changes and changes required by law. We will explain material changes in advance where practicable. This does not give us an unrestricted right to remove agreed benefits or increase a fixed-term price.
12.3 If services are delayed or prevented by events outside our control, we will notify you and take reasonable steps to reduce the impact. For substantial disruption, clause 8.3 applies.
12.4 We may temporarily suspend services to address technical problems, emergencies or legal requirements. We will give advance notice unless urgent. You will not pay for membership services we cannot supply during such suspension; we will arrange an appropriate credit, extension or refund. You may cancel if the suspension lasts, or is expected to last, more than two weeks.
12.5 Please provide accurate information reasonably necessary to supply your membership. We may suspend or end membership if required information is not supplied after a reasonable request and opportunity to respond.
12.6 If you request a membership change, we will explain availability, the new price and any effect on your term before seeking your agreement.
13. Ending membership by the Club
13.1 We may end membership by written notice for unresolved non-payment after the process in clause 10.4, repeated or serious breach of these terms or the Code of Conduct, conduct putting others' health or safety at risk, or failure to provide essential information after a reasonable opportunity. Urgent safety concerns may require immediate suspension while the matter is considered.
13.2 We will refund advance payments for services not supplied after termination. We may deduct only amounts properly owed and reasonable compensation for evidenced net loss caused by a breach, taking account of costs saved. We will not impose an automatic penalty equal to all remaining payments.
13.3 If we withdraw the membership service, we will normally give at least 28 days' written notice and refund advance payments for services that will not be supplied. Your statutory rights remain unaffected.
14. Personal training
14.1 Personal trainers operating independently at the Club are self-employed and are not employed by Ignite. If you book directly with an independent trainer, the training contract and payment arrangements are with that trainer. This does not exclude any responsibility Ignite has for its own services, facilities or conduct.
15. Day passes and gift cards
15.1 A day pass is charged at the price disclosed when purchased and carries no ongoing monthly fee. It is valid on the selected date during the Club's opening hours and expires at the end of that date.
15.2 Day passes cannot normally be transferred to another person or date or exchanged for cash or another service, subject to statutory rights and any expressly agreed exception. A promotional free pass must be used before the advertised expiry date.
15.3 Gift cards are available for selected memberships as advertised. Each unique code may be redeemed once, at the specified Club, within twelve months of purchase. Redeem at the Club or by arranging a tour through www.ignite.fitness. Any additional conditions will be disclosed at purchase.
15.4 Gift cards are not exchangeable for cash, except where required by law. The membership selected on redemption is subject to the applicable membership agreement.
16. Complaints, personal information and liability
16.1 Contact us using clause 2.2 or speak to Club staff if you have a question or complaint. We will consider it promptly and fairly.
16.2 We use personal information as explained in our Privacy Policy at www.ignite.fitness/privacypolicy. Request account-detail changes from your registered email address so that we can verify your identity.
16.3 We are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill. Loss is foreseeable if it is obvious or was reasonably contemplated when the contract was agreed.
16.4 Nothing excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights. Membership services are supplied for personal use; we do not accept liability for business losses where permitted by law.
17. Other important terms
17.1 We may transfer our rights and obligations to another organisation, provided your contractual rights are protected. We will notify you in writing.
17.2 You may transfer membership only with our written agreement. You may apply to transfer the remaining term to someone who is not already a member. We may require both parties to complete appropriate paperwork. Any transfer fee will be disclosed before you agree. This process does not replace an available right to early cancellation.
17.3 No third party has a right to enforce this agreement. If a provision is held unlawful, the remaining provisions continue where possible. Delay in enforcing a right does not waive it.
17.4 English law governs this agreement. You may bring proceedings in the English courts or, where applicable consumer law permits, the courts of the UK country in which you live. Nothing removes mandatory consumer protections.